People Operations Lead

Posted 06 May 2024
Job type Permanent Full Time
Discipline Human Resources

Job description

People Operations Lead


About Our Company 


Designer Group is a leading international mechanical & electrical provider specialising in turnkey packages for the design, supply, and installation of utilities. Headquartered in Dublin, we directly employ over 1,000 experienced and dedicated colleagues across the Group. As an industry leader, we work with some of the world's largest multinational companies and our common purpose is delivering ambitious, innovative and sustainable engineering solutions, building client partnerships that bear testament to the standards we uphold.   


Our people are the foundation of our continued growth across all client sectors. We invest in our people and have a philosophy of continuous professional development. This investment has produced an innovative and passionate team that deliver projects for our clients safely, efficiently and to the highest standards in the industry.  Our approach to everything we do is underpinned by our values: Safe/Trust/Respect/Challenge/Deliver.  



The People function of Designer Group works as a centre of excellence model, consisting of 4 areas of activity:


*        People Partnering to the Business (country specific support)

*        Talent Acquisition (Central Service Provision Unit)

*        Learning & Development

*        People Operations (Central Service Provision Unit)


The Role

The People Operations Lead is responsible for service provision to both internal and external stakeholders, supporting the wider People team in a range of HR lifecycle processes, all of which are fundamental to the employee journey and experience and the engagement of new hires to Designer Group.  The role has one direct report - People Operations Partner.  This includes:


Ø  The establishment and maintenance of our core employee record for each employee via the control and updating of data in our HRIS People XD. 

Ø  Supervision of the central Corporate Administration of the HRIS (access approval, update approval, user-need development).

Ø  All employment contract preparation after offer acceptance, as a COE for the DG business in all jurisdictions.  This will include ensuring the correct terms per job role, per entity are prepared for approval and that all onboarding documentation is correctly issued and actioned. 

Ø  Maintenance of our benefits matrix for all entities and vendor liaison.

Ø  Co-ordination of any planned roll out of further HRIS utilisation.

Ø  Employee Data Integrity & Analytics, including the development of a range of standardised reporting formats. 

Ø  Co-ordination of annual compensation review processes in conjunction with the CPO, including production of master data file, individual review files and updating of approved records, post-authorisation. 

Ø  Central owner of employee handbook/resources, reviewing as necessary with Senior HR Personnel for the respective entities and divisions. 

Ø  Production of key People metrics for Board reporting.

Ø  Benefit enrolment, renewal and analysis.

Ø  Establishment of core people record in compliance with GDPR obligations.

Ø  Policy development, review, and distribution.


Peer colleagues include the Group TA Manager & People Business Partners.  The role requires liaison with finance and payroll colleagues, benefit providers and system vendors.


Key Responsibilities include:


1.      Process map and co-ordinate HR lifecycle projects such as annual compensation reviews and revisions.

2.      Support the People Operations Partner in leading the functional capabilities of the HRIS (People XD) across all company entities, including upgrades, access rights and future development.

3.      Roll out HRIS HR-user updates or user training as required.

4.      Oversee monthly payroll reports to the Finance team and update PXD records accordingly. 

5.      Liaise with the wider People team on HR policy development and review, co-ordinate change requirements and cascade across the business, any updates and revisions.

6.      Analyse People data to identify trends and assist with headcount and reward planning.

7.      Produce and amend employment contract templates, ensuring key legislative requirements are reflected in formats and work with TA team in the provision of contracts to HR Partners, after offer management process is complete.

8.      Track People metrics regularly to support Group HR Director in People movement and trend analysis.

9.      Collaborate with People Partners to plan for changes to workforce management.

10.   Work collaboratively on People projects and workstreams to support strategy implementation.

11.   Issue regular report formats and requirements, tracking completion against deadline.

12.   Ensure data management processes and the processing of people data is in line with GDPR requirements.

13.   Analyse market trends in respect of compensation and benefit policies and benchmark industry norms.

14.   Examine process improvement opportunities for internal communication such as grow-wide emailing lists, employee information portals etc.

15.   Supervise day-to-day People operations and measure performance against KPIs.

16.   Compile and present People operational reports according to a set schedule.

17.   Identify areas of improvement in regular people lifecycle processes, working with the CPO on improvement actions.

18.   Use people data to influence people planning actions, e.g. retirement planning.

19.   Develop a calendar of core People processes events to ensure effective compliance.

20.   Effective line management of all assigned reports.


Knowledge/Qualifications and Experience

*        Minimum of 3 years’ in a similar role or in a COE team with similar responsibilities

*        HRIS User competency or Super-user experience

*        Excellent working knowledge of employment legislation and contract drafting

*        Attention to detail and a clear understanding of the importance of data integrity

*        Experience within the Construction Industry is preferred but not essential

*        Ability to analyse reports and information

*        Drive and experience of working with tight information deadlines

*        Effective collaboration skills

*        HR or Business degree (Grad/Assoc or MCIPD preferred)

*        The ability to respond under pressure and work within a fast-paced environment with changing priorities is essential.


The successful person will:


ÿ  Use their own initiative in decision-making

ÿ  Be confident in their own ability

ÿ  Have a working knowledge of key People processes such as offer management, onboarding, payroll reporting, benefit enrolment, annual performance reviews

ÿ  Take responsibility for their own workload, ensuring deadlines are met

ÿ  Possess excellent organisational skills

ÿ  Be a “do-er” someone who sees implementation through

ÿ  Communicate effectively, both verbal and written

ÿ  Be numerate

ÿ  Effectively manage their time

ÿ  Process-driven